RIESTER

Marketing

Jeff Bagley

From the Super Bowl to the Olympics, RIESTER’s Jeff Bagley finds some good ads.

What makes a good ad? It should be entertaining and use humor in a way that is related to the product benefit.

Watching the Olympics this past weekend reminded me of some interesting contrasts to Super Bowl ads. Super Bowl ads use big, over-the-top humor. The Super Bowl is a time for extreme advertising. If the ads are going to work, there is often just one chance to get it right.

Olympic ads are a different breed. The spots are repeated frequently over the two weeks of the games. Olympic ads are more emotional, patriotic and heartwarming. There is a bigger emphasis on children, the pursuit of dreams and dedication to difficult goals.

The following two Olympic ads stood out to me as a job well done:

RIESTER

RIESTER recommends: Seth Godin’s What Matters Now.

RIESTER recommends What Matters Now an ebook compiled by Seth Godin. Godin’s free book is an example of the best of contemporary communications, made possible and distributed via social media tools like blogs, email, Twitter, and Facebook. Note that most of the contributors also use old style mediums including books, public speaking engagements, television and radio to get out their messages.

Offering short essays by top thinkers of our day, What Matters Now will fuel your creative juices as you prepare for the year and decade ahead. Here are five examples of what you will read:

Alan Webber, co-founder and editor of Fast Company magazine, discusses the need to raise the costs of unsustainable systems in order to arrive at a sustainable world.

Robin Waters, author of The Trendmaster’s Guide, celebrates adventure and encourages us to get outside of our bubbles and see new parts of the world. Robin says that an adventurous mind is one that is open to new experiences and new ideas.

John Moore, a self-proclaimed marketingologist, encourages businesses to take a position. Moore says that when a business does this they will likely lose some customers, but they will be more appealing to others. Move beyond the bland and make a difference. Outdoor apparel maker Patagonia is one role model of this.

Tim Sanders, author of Love is the Killer App, discusses confidence which he describes as the “rocket fuel of your business.”

Gary Vaynerchuck, author of Crush It!, reminds businesses that now it is easier than ever to engage customers on a personal level, including the most simple types of communications like saying “thnx” via email, text, Twitter, or whatever other tool is at your disposal.

Download Seth Godin’s ebook by clicking here. It is available for free as a PDF file.

Tom Ortega

Is optimism on your holiday shopping list?

Shoppers on Black Friday, 2009

Shoppers on Black Friday, 2009.

Optimism is a brand. And now that the holiday season is in full swing, it’s being packaged and marketed like never before.

Retailers are pitching it. Ben Bernanke is pitching it. Jim Cramer is pitching it.

The question remains: Are people ready to get into the spirit and buy it? For now, that’s hard to say. After two straight months of declines, American consumer confidence rose in November. But as the National Retail Federation reports, more people may be shopping this holiday season, but they are spending less.

So far, it sounds like shoppers are just being smart. They are buying optimism in smaller quantities and are not willing to go into debt over it. Again.

It’s hard to say how all the latest economic news will affect this. Manufacturing in the U.S. has expanded for the fourth consecutive month. China’s manufacturing is back in full swing, growing at its fastest pace in five years. The National Association of Realtors is even feeling chirpy, with a 32 percent rise in sales agreements from this time last year.

The truth is, holiday shoppers probably have little of this on their mind when they hit the malls or peruse their favorite Web sites. And that’s ok. It’s also ok that they include a little optimism on their holiday shopping list this year. They just need to make sure that it’s wrapped in caution. Because as good as it feels to find a little optimism under the tree, the best gift we can give each other right now – and in the years to come – is a sense of responsibility.

That’s where the real hope rests this time of year. No holiday season should return us to our glorious debtful ways. Instead, if all of us can give and receive responsibly, then we can sustain businesses that deserve to be sustained – we can even help new ones get started.

Lo and behold, that may just buy us all a new brand of optimism.

Tom Ortega is RIESTER’s executive creative director. He is a Brand Activist who creates campaigns for clients that propel their products and ideas into the marketplace in sustainable ways.

RIESTER

RIESTER recommends Malcolm Gladwell.

Malcolm Gladwell is one of the great writers of our times. Gladwell offers invaluable insights to both marketers and the general public in his fascinating explorations into why humans behave the way we do. Below is a lecture by Gladwell discussing how we are squandering human potential. He emphasizes that there is no lack of human talent, but far too much talent remains untapped.

Gladwell discusses research that was completed regarding the question of why, as a group, Chinese immigrants to the United States were outperforming white Americans in the U.S. The Chinese arrived with no money and limited or no language skills. They knew nothing of American culture, yet over time they were more likely to succeed (defined as achieving positions in high skilled and high paying areas) than the Americans.

He references a study that took a group of American ten year old children (any race) and Chinese ten year olds and gave them a difficult math problem to solve. The Americans gave up on average two minutes into their efforts. By contrast, fifteen minutes later the Chinese children were still working at the problem. The cultural attitudes toward persistence and effort are much different.

Gladwell’s books include Blink, The Tipping Point, Outliers and What the Dog Saw.

If you are interested in the development of human potential you will enjoy spending twenty minutes with Mr. Gladwell. That’s our challenge to you, to take twenty minutes to focus on Gladwell’s outstanding lecture. Keep in mind as you listen how he defines the term “capitalization rates.” In this lecture the capitalization rate is the rate at which a given community capitalizes on the human potential of those in its midst.

PopTech 2008 | Malcolm Gladwell from PopTech on Vimeo.

Special thanks to Poptech for posting this video.

Jim Breitinger

The Footprint Chronicles.

Monte Fitz Roy in Patagonia (South America) is the mountain used in the logo of the clothing company.

Monte Fitz Roy in Patagonia (South America) is the mountain used in the logo of the clothing company.

Is it good PR to point out how bad you are at something? In general it isn’t. But what if everyone else is bad at it too?

RIESTER is an admirer of Patagonia–a great American company. Patagonia has a cool program that they call the Footprint Chronicles. Through the Chronicles they remind us that everything they do leaves an impact on our planet. They strive every day to lighten their footprint and to do less harm to the planet.

This is a worthy goal. We all need to become more conscious of the footprint we leave behind. Patagonia’s Footprint Chronicles spell out the damage done in manufacturing Patagonia’s popular clothing. For example the Chronicles tell us that their Rainshadow Jacket uses polyurethane technology. Patagonia describes this as “an old technology [that] requires harmful solvents to turn ingredients from liquid to solid; the shell also uses a water-repellant finish that contains perfluorooctanoic acid, a synthetic chemical that is now persistent in the environment; the nylon fabric used in the shell has no recycled content and, because of its polyurethane coating, is not recyclable.” They add the positives in their chronicles, pointing out that this raincoat meets their high performance standards. They also tell us that their supplier that works with polyurethane has one of the most advanced solvent recovery systems in the world.

If you don’t know much about Patagonia this may not seem too interesting, in fact you may just think they are an unthinking polluter who doesn’t care about recycling or the environment. Yet Patagonia has led the way by incorporating recycled materials into their clothing and they are known as being one at the forefront of action in environmental leadership. Since 1985 they have donated over $25 million to more than a thousand environmental groups.

By pointing out that their raincoat, among other things, contains something as evil sounding as perfluorooctanoic acid, they take a risk. But nearly every one of us does many things every day without thinking twice of the footprint we leave behind. How much Middle Eastern oil, for example, do you think that you’ve personally consumed and at what cost to our nation’s economy (by sending your dollars overseas) and to the environment?

By digging deeper and transparently reporting their findings, Patagonia is leading the way. Through the Footprint Chronicles they not only acknowledge this, they highlight it in a way that is evidence that they are committed to doing better. Isn’t that the best any of us can do?

I encourage you to check out the Footprint Chronicles on the Patagonia website at http://tinyurl.com/RIESTERforPatagonia

Christina Borrego

Thank you Veterinary Pet Insurance (VPI).

When a client makes the effort to document an achievement and goes as far as professionally framing the moment for their agency it speaks volumes. 

Such is the scenario in the case of Veterinary Pet Insurance (VPI). Delivered in person to our CEO Tim Riester, was a framed news article about the VPI Hambone Award, a PR/Digital initiative which RIESTER spearheaded.  The lead sentence in the article says: 

“I have to give VPI—or at least their PR team—a lot of credit.” This was a team effort that went beyond the discipline of public relations. Thank you to the entire team whose professionalism I admire.

Read the full article at http://tinyurl.com/RIESTERforVPI.

It’s fun to be recognized, but VPI is the real star for the services they provide to America’s pets. Be sure your pet is insured.

Visit the VPI web site for more information: http://www.petinsurance.com/.

Members of RIESTER’s Hambone Team from the left: Eric Doolan, Christina Borrego, Lanny Harmon (holding Gemma), Jeffrey Davidson and Janelle Brannock. Hambone team members not in the photo: Stacey Carroll and Alan Perkel.

Members of RIESTER’s Hambone Team from the left: Eric Doolan, Christina Borrego, Lanny Harmon (holding Gemma), Jeffrey Davidson and Janelle Brannock. Hambone team members not in the photo: Stacey Carroll and Alan Perkel.

Alan Perkel

RIESTER works with Veterinary Pet Insurance (VPI) on the Hambone Award.

People buy insurance to spread the costs of infrequent events like accidents. In the case of pet insurance, RIESTER client VPI helps pet parents manage veterinary expenses for their furry family members.

The VPI Hambone Award recognizes VPI-insured pets that experienced something out of the ordinary, made a full recovery, and received reimbursements from VPI for eligible expenses. For the past 12 months, VPI employees have selected a pet each month that they’ve nominated for the award. I am not going to list any examples here, because the voting is open until September 14, but I will say that the tales of these pet mishaps are pretty unbelievable.

Visit the VPI Hambone Award Web site and vote for your favorite nominee today.

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