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ARAMARK Parks and Destinations and Shenandoah National Park: Keeping the brand experience consistent across multiple channels.

A brand includes every aspect of a customer’s experience. As communications channels proliferate, RIESTER works closely with our clients to maintain a consistent voice, look, and feel regardless of the mode of communications.

Social media makes it easier than ever to communicate through new communications channels. These channels demand that the strategy behind communications and the attention to detail across all platforms be consistent, while allowing for the nimbleness required to engage in the fast-moving world of social media.

ARAMARK Parks and Destinations is a RIESTER client. The company provides authentic visitor experiences, including operating signature resorts and lodges, at America’s national parks. Working with them is a special privilege for RIESTER to connect two great brands: ARAMARK Parks and Destinations, with its unrivaled tourism operations, and America’s world-renowned national parks.

The company operates lodging services at Shenandoah National Park for the National Park Service. RIESTER assisted ARAMARK Parks and Destinations in creating a Facebook presence for its operations at Shenandoah. The Facebook platform is especially well suited for sharing experiences through photos–an important part of the content posted on their Shenandoah Facebook page. Our job included establishing editorial guidelines for the Facebook page that ensured consistency with the overall brand.

Learn more about their incredible lodging destinations at Shenandoah National Park by following them on Facebook and start thinking about scheduling a visit to Virginia’s Blue Ridge Mountains to experience this beautiful part of America.

The Blue Ridge Mountains at Shenandoah National Park, an integral part of ARAMARK’s brand.

The Blue Ridge Mountains at Shenandoah National Park, an integral part of ARAMARK Parks and Destination’s brand.

Jim Breitinger

Malcolm Gladwell, still down on social media, and still wrong.

Despite the embarrassing article Malcolm Gladwell wrote last fall, he remains adamantly opposed to the idea that there is much of interest in new social media platforms. The title of his piece: “Small Change: Why the revolution will not be tweeted,” was off in every respect.

The changes in how we communicate, because of social media are not small. And the revolution in Egypt was not only tweeted–Twitter and Facebook were important communications tools during the protests that brought down Hosni Mubarek.

This month as Mubarek’s rule was teetering on the precipice, Gladwell wrote that “people with a grievance will always find ways to communicate with each other. How they choose to do it is less interesting, in the end, than why they were driven to do it in the first place.”

As an agency devoted to finding better ways to communicate, this statement is of course objectionable. But on a broader scale, it’s simply a stubborn refusal to face reality.

Radio and television were hardly uninteresting innovations in communications–they changed the world. How much social media changes the world remains to be seen, but it is changing it. Egypt is one example, an important one, but one of many.

I have high regard for Malcolm Gladwell. He has written outstanding books including The Tipping Point, Blink and Outliers. His usually excellent articles in The New Yorker are additional examples of his proud body of work.

It’s precisely because he is such an innovative thinker and writer that his queasiness with social media is especially notable, and odd.

It’s time for a new article from Gladwell: “Big Change: Why more revolutions will be tweeted.”

Mirja Riester

No smoke and mirrors: Venomocity sweeps its award categories.

VENOMOSITYCOM_LOGO_V3

When one campaign sweeps every award category for which it was submitted, you know you’re on to something special — and RIESTER’s Venomocity is something special.

Later tonight, the Arizona Department of Health Services’ Bureau of Tobacco and Chronic Disease, together with RIESTER, will be recognized at the IABC Phoenix Copper Quill Awards for its hard-hitting youth tobacco prevention campaign: Venomocity.

Venomocity captures the complexity of nicotine addiction for a youth audience in an unexpected fashion.  The strategy behind Venomocity is a result of qualitative and quantitative research conducted in Arizona with youth ages 12 to 17 that revealed an irreverent attitude toward commercial tobacco use. In fact, while young Arizonans were well aware of the health implications of tobacco use and its impacts, these consequences were perceived as far-removed from their immediate lives and something that happens “to old people.” This lethargic perspective on the issue demonstrated the need to deliver a unique anti-tobacco message, one that would jolt young people into the realization that the repercussions of tobacco use are immediate.

With this wealth of knowledge in hand, ADHS charged RIESTER with the development of an innovative anti-smoking campaign for youth challenging kids in their environment: online.

It could be seen by some as a real challenge to create a campaign on youth tobacco prevention as renowned nationally as the one we developed more than a decade ago that ran in 40 states across the country, featuring the “Tumor-causing, teeth-staining, smelly, puking habit” commercials you likely saw on TV. But this type of work is in our blood, and we were up to the challenge.

The cornerstone of the digitally- driven campaign is venomocity.com, a “lair” featuring things that teens would find especially interesting, such as a series of RIESTER-developed video games and links to the Venomocity social media handles like Facebook, Twitter, MySpace and flickr.

This winning collaborative effort will be recognized by the IABC in five categories: Community and Government Relations; Marketing Communications (communication management); Audiovisual; Electronic Communications; and Marketing Communications (electronic).

Tonight’s event at the Tempe Center for the Arts is sure to be one of the highlights for Venomocity as the team receives recognition for a truly integrated effort that included participation from many of RIESTER’s and ADHS’s team members. We’re honored to have had the privilege to develop Venomocity from the ground up, and look forward to its evolution in the coming years.

To follow RIESTER on Twitter go to: twitter.com/riesteragency

Become a fan of RIESTER by “liking” us on Facebook at: tinyurl.com/RIESTERonFacebook

Christina Borrego

RIESTER wins award for VPI work.

The art of public relations has undergone a massive transformation during the last few years. New technologies and digital platforms are forever etched into the lives of people, altering the manner in which brands communicate with consumers.

This week RIESTER will be recognized for one example of seizing the PR and digital union. The Veterinary Pet Insurance (VPI) Hambone Award will be recognized by the International Association of Business Communicators (IABC) with a Copper Quill award, an accolade to our Client, VPI, and to the RIESTER-VPI team. The collaboration resulted in a successful launch which shaped the beginning of a permanent publicity program, now highly anticipated by the VPI’s fans who are already taking part in the upcoming 2010 VPI Hambone Award season and visiting www.vpihamboneaward.com.

The IABC Awards event will take place on May 20 at the Tempe Center for the Arts in Tempe, Ariz.  If it is like events past, there will be a roomful of Arizona’s best public relations practitioners basking in the glow of well-deserved applause for the best public relations campaigns of 2009. We will all be in good company and the evening is sure to fuel healthy competition for 2010!

Jeffrey Davidson and Janelle Brannock, RIESTER PR veterans and part of the VPI team, will be providing live updates on Thursday, before and during the IABC awards event on Twitter and Facebook.

To follow RIESTER on Twitter go to: twitter.com/riesteragency

Become a fan of RIESTER by “liking” us on Facebook at: tinyurl.com/RIESTERonFacebook

RIESTER

RIESTER ENCOURAGES RECYCLING ON SOCIAL NETWORKING SITE.

As part of the renovated bottlesandcans.com site, RIESTER created Carbotron, a Facebook application of a recycling superhero that allows users to calculate their weekly carbon footprint on their Facebook page. Facebook users can add Carbotron to their profile to determine how eco-friendly they are based on how much plastic, aluminum and glass they recycle each week. Carbotron followers can then challenge their friends to measure their carbon footprint by forwarding the application.  Click here to add Carbotron to your Facebook page.

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